North Carolina DMV expands self-service kiosks statewide, adding five more locations across the Charlotte area
Expansion adds grocery-store kiosks as DMV looks to shift routine transactions out of offices
North Carolina’s Division of Motor Vehicles is expanding its network of self-service kiosks, adding 10 additional locations statewide and increasing the Charlotte-area total to nine. The new kiosks are being placed in retail settings, including select Harris Teeter, Publix and Carlie C’s stores, as the agency continues a multi-year effort to reduce in-office congestion and provide more service options outside standard business hours.
In the Charlotte region, eight kiosk sites have been publicly identified, with an additional ninth location referenced in the statewide total but not yet disclosed. The kiosks are also being added in the Raleigh and Fayetteville areas as part of the same statewide expansion.
Where kiosks are currently listed in the Charlotte area
- Harris Teeter: 4701 Smith Farm Road
- Publix: 10110 Benfield Road
- Harris Teeter: 8600 University City Boulevard
- Harris Teeter: 2717 South Boulevard
- Harris Teeter: 1704 Central Avenue
- Harris Teeter: 112 South Sharon Amity Road
- Charlotte DMV office: 201 West Arrowood Road
- Harris Teeter: 8538 Park Road
The kiosk program began as a pilot in March 2024 with initial placements in Raleigh, Charlotte and Fayetteville, then expanded later in 2024 to additional Harris Teeter stores. State transportation officials have tied the approach to reducing wait times by moving eligible, high-volume transactions away from customer service counters.
What residents can do at a kiosk—and what still requires an office visit
The kiosks are designed for routine services. Transactions available include driver license and state ID renewals (with eligibility limits), ordering duplicates and updating addresses, vehicle registration renewals with on-the-spot printing of registration cards and plate stickers, paying property tax on newly purchased vehicles, and voter registration when paired with a qualifying license/ID transaction.
Some transactions still require in-person service, including obtaining a REAL ID, legal name changes, and certain title-related services.
Fees, operations, and scale so far
The State of North Carolina does not pay upfront for the kiosks. Instead, the private vendor operating them collects a $4.95 convenience fee per transaction, plus a 2% card processing fee. The DMV has also noted planned downtime: kiosk service is unavailable Sundays from midnight to noon for maintenance.
State officials have reported substantial usage since launch, with nearly 90,000 kiosk transactions recorded over roughly two years—an indicator that the model is becoming a parallel channel for routine DMV needs as additional sites come online.